Refund policy
Last updated: November 10, 2025
This policy is issued by Côté Réco Inc., the authorized operator of the Browning Footwear brand in Canada.
At Browning Footwear, we want your shopping experience to be simple, transparent and enjoyable. If a product does not meet your expectations, we will do everything possible to ensure a smooth and hassle free return.
Returns by mail or Purolator
Items must be returned to our Deschaillons warehouse via Canada Post or Purolator, at the customer’s expense.
Please ensure that the merchandise is carefully packaged to protect it during transit. We also recommend purchasing shipping insurance in case the package is lost.
Return conditions
Returns are accepted within 30 days of receiving your order, provided that all of the following conditions are met:
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The item has not been worn or used.
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The product is kept in its original box and packaging.
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You have the invoice or transaction receipt.
If these conditions are not met, the product may be returned to you and shipping fees will then be your responsibility.
How to return an item
Carefully package your items in their original packaging.
Ship the package to the following address:
Browning Footwear Web
100, 12e avenue Deschaillons-sur Saint-Laurent, QC, G0S 1G0
Phone: 1 800 567 1729
Please keep proof of shipment until your refund has been received.
Once the package is received at our warehouse, we will process the refund using the same payment method used for the purchase.
Please allow 5 to 10 business days for full processing, including carrier delivery time and payment processing.
Product warranty
All items sold by Browning Footwear are new and free from defects.
Our products are covered by a 30 day warranty from the date of purchase against manufacturing defects, provided the product has been used under normal conditions.
If a defect is confirmed, we will proceed with either a product replacement or a refund, using the same payment method as the original purchase.
Return policy general conditions
Our goal is for every customer to be fully satisfied with their purchase.
If you are not completely satisfied, Browning Footwear will gladly refund eligible merchandise that has not been worn, washed, altered or damaged, or that presents a manufacturing defect, within 30 days of receiving your order.
No refunds will be issued for gift cards.
Condition of returned products
All returned products must be new, clean and resalable. This means:
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No signs of wear or use.
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No odors or pet hair.
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Original tags still attached.
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Original packaging intact.
A return is considered equivalent to trying on an item, as you would in store before placing it back on the rack.
Browning Footwear reserves the right to refuse a return if the item no longer meets these criteria.
Sale items
Products discounted at 50 percent or more are considered final sale.
These items are not refundable and not exchangeable, whether purchased online or in store.
Refund processing time
Once the package has been received and inspected by our team, we will process the refund within 10 business days.
During peak periods such as promotions, sales or holidays, processing times may be slightly extended.
These timeframes do not include shipping time to and from your home and our warehouse.
Order shipping
Most orders are shipped in a single shipment via Purolator.
Depending on your postal address, delivery may be handled by Canada Post.
Additional fees may apply for remote regions, in accordance with our carriers’ policies.
Summary
The Browning Footwear team is committed to ensuring your complete satisfaction.
We believe in the quality and durability of our products, and our return policy is designed to provide a fair, simple and efficient service for all customers.
