Privacy policy

Last updated: November 10, 2025

This policy is issued by Côté Réco Inc., the authorized operator of the Browning Footwear brand in Canada.

Browning Footwear operates this store and website, including all information, content, features, tools, products and related services, in order to provide you with a personalized shopping experience. These elements are collectively referred to as the Services. Our store is powered by Shopify, which enables us to deliver the Services.

This Privacy Policy explains how we collect, use and disclose your personal information when you access the Services, make a purchase or other transaction, or communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Policy prevails with respect to the collection, processing and disclosure of personal information.

By accessing the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal information we collect

Personal information refers to any information that identifies you directly or can reasonably be linked to you. Anonymized or non identifiable information is excluded.

Depending on how you use the Services, your place of residence and applicable law, we may collect the following categories of information, including inferences drawn from such information.

Contact information
Your name, mailing address, billing address, shipping address, telephone number and email address.

Financial information
Credit or debit card numbers, bank account information, transaction details, payment method and payment confirmation.

Account information
Username, password, security questions, preferences and settings.

Transaction information
Items viewed, added to cart, added to a wishlist, purchased, returned, exchanged or cancelled, as well as your purchase history.

Communications
Content of your communications with our customer service and teams.

Device information
Device type, browser, network, IP address and unique identifiers.

Usage information
Date and time of access, pages viewed, features used and interactions with the Services.

2. Sources of information

Directly from you when you create an account, use the Services or communicate with us.

Automatically through the Services via your device and through cookies and similar technologies.

From our service providers when they perform functions on our behalf.

From partners and third parties with your consent or as permitted by law.

3. Use of personal information

Providing and improving the Services
Processing orders, payments, account management, preferences, shipping, returns, exchanges, account related notifications, product recommendations and continuous improvement of the Services.

Marketing and advertising
Sending marketing communications by email, SMS or mail, and displaying online advertising, including based on your past interactions with the Services. You may unsubscribe from promotional communications at any time.

Security and fraud prevention
Authentication, payment protection, detection and investigation of fraudulent or malicious activity, protection of public safety and the Services. You are responsible for maintaining the confidentiality of your credentials.

Customer service and communications
Responding to inquiries, order follow up and ongoing support.

Legal purposes
Compliance with laws and legal processes, responding to lawful requests from authorities, dispute management, enforcement of our terms and policies.

4. Disclosure of personal information

We may disclose personal information in the following circumstances.

Service providers and third parties acting on our behalf
Including IT services, payment processing, data analytics, customer support, cloud hosting, order fulfillment and shipping.

Business and marketing partners
To support advertising services, including personalized advertising powered by Shopify and third party services. These partners use your information in accordance with their own privacy policies. Depending on your place of residence, you may request to limit this sharing for advertising purposes.

With your instructions or consent
For example, to ship a product to a designated recipient or when you use social media integrations.

Affiliated companies
Sharing within our group of companies where required.

Business transactions and legal obligations
Including mergers, reorganizations or insolvency proceedings, as well as to comply with legal obligations, enforce our terms or protect our rights or those of our users.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes certain personal information to operate and improve its platform. Your information may be transferred to Shopify and to third parties located in other countries.

We also use enhanced Shopify features that rely on data derived from your interactions with our store and with other merchants. For these processing activities, Shopify acts as a controller for certain purposes and handles rights requests where required by law.

To learn more, please consult Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.

6. Third party sites and services

The Services may contain links to third party websites or platforms. We do not control their practices and cannot guarantee their security, accuracy or reliability. Please review their privacy policies and terms of use. Information shared in public spaces or on social platforms may be visible to others.

7. Children’s data

The Services are not intended for children who have not reached the age of majority in your jurisdiction. We do not knowingly collect their information. If a parent or guardian wishes to request deletion of a child’s data, they may contact us using the details below. To our knowledge, we do not sell or share personal information of individuals under 16 as defined by applicable law.

8. Security and retention

We implement reasonable security measures to protect your information, but no method provides absolute protection. Please avoid transmitting sensitive information through unsecured channels.

Retention periods depend on operational and legal needs, including account management, delivery of the Services, compliance with legal obligations, dispute resolution and enforcement of our policies.

9. Your rights and choices

Depending on your place of residence, you may have the following rights, subject to legal limitations.

Access and information
Request details about the personal information we hold about you.

Deletion
Request deletion of personal information where permitted by law.

Correction
Request correction of inaccurate information.

Portability
Receive a copy of your information and request transfer to a third party where applicable.

Communication preferences
Unsubscribe from marketing communications at any time. We may continue to send non promotional messages related to your account or orders.

You may exercise your rights through the mechanisms provided in the Services or by contacting us using the details below. For processing carried out by Shopify, please visit: https://privacy.shopify.com.

We may need to verify your identity. You may designate an authorized agent in accordance with legal requirements. We will respond within the timeframes required by law.

10. Complaints

For any complaint regarding our handling of personal information, please contact us. Depending on your jurisdiction, you may also contact your local data protection authority.

11. International transfers

Your information may be transferred, stored and processed outside your country of residence. For transfers from the European Economic Area or the United Kingdom, we rely on recognized mechanisms such as standard contractual clauses or equivalent safeguards, unless the destination is subject to an adequacy decision.

12. Changes to this Policy

We may update this Policy to reflect regulatory, operational or technological changes. We will publish the revised version, update the last updated date and provide notices as required by law.

13. Contact us

If you have any questions about this Policy, our privacy practices or the exercise of your rights, please contact us.

Email: info@browningfootwear.ca

Mailing address:
Browning Footwear
888 Rue Chambly
Marieville QC J3M 1R2
Canada

Phone: 1 819 292 2323
Toll free: 1 877 955 2323